Help Center

Setting up your first device

1. What's an IMEI?
   IMEI stands for “International Mobile Equipment Identity.” It’s a unique number for identifying a device on a mobile network. All GPS devices sold by Halo Trak have an IMEI as it uses the cellular network to triangulate it's position and report it. The IMEI is required to assign the device to your account.
2. Where can I find the IMEI?
   The IMEI for your device should be on a sticker applied to the bottom of the device.
3. What's a passcode?
   Passcodes are used to ensure you have physical access to the device you are activating or using. This ensures only you can activate and use your device on the Halo Trak app
4. Where can I find the passcode?
   The passcode for your device should be on a sticker applied to the bottom of the device.
5. When pushing the button the light doesn't flash
   Make sure the device is charged enough to power on. If after properly charging the device and holding the button for 5 seconds, the green light does not flash, contact support.
6. When pushing the button the light flashes but Halo Trak doesn't recognize it
   If you Halo Trak is not recognizing the device, ensure the device is in an area with cellular coverage and there are no obstructions (e.g. not in a parking garage or other structure that would limit cell coverage).
7. Why do I need a device to create an account?
   The Halo Trak app requires at least one device to function. If you have no device, we cannot provide any location based services.
8. I forgot my password / How do I reset my password?
   From the sign in screen, click the "I forgot my password" link to begin a password reset using the email you created your account with.
9. I forgot my email / How do I find out my account email?
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10. My device isn't powering on or charging
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11. My device is not reporting in
    If your device is not reporting in but has in the past, ensure that your device:

    1. Is charged and has power.
    2. Installed on your possession in a way that will not affect it's reporting
    3. Is not obstructed in a way that will prevent it form accessing a cellular network (e.g. in an underground parking garage, etc)
12. My device is not properly syncing
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13. My device is not getting the advertised battery life
    Battery life varies on a variety of factors, including reporting frequency, location of the battery on the possession, the ambient temperature and other factors.
14. How to charge my device
    The device can be charged either by the included USB cable or by using the included wiring harness to
15. How often does my device need to be recharged / How long does the device last between charges?
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Using The Halo Trak App

16. Where can I find that app?
    The Halo Trak app can be accessed from https://app.halotrak.com
17. How do I set or change my reporting frequency?
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18. How do I set or change my device Halo?
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19. How do I view my device history?
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20. How do I remove a device from my account?
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21. How do I delete my account?
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22. How do you handle my private information?
    Halo Trak respects your privacy and does not access, monetize or distribute your data.
23. Do you sell my information?
    No. Halo Trak does not use, sell, distribute or access your information. All data, including personal information and location records is private to you.

Product Information And Warranty

24. How to install the included wiring harness
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25. What kind of cable is used for charging?
    The HaloMini uses a standard mini-USB cable for charging.
26. Is it waterproof?
    The HaloMini is rated for IP67, with a rugged dust and waterproof enclosure. IP67-rated enclosures can withstand water hoses, jet sprays, and momentary water immersion.
27. Is there a warranty?
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28. Does opening it void my warranty?
    Disassembly can compromise the device's IP rating and potentially void your warranty. There is no serviceable parts inside the device so we do strongly recommend tampering with the device.
29. What does the limited warranty cover?
    Halo Trak's warranty provides 1 year of coverage for manufacturing defects with the device only. It does not cover any damages from transportation, storage, improper use, modifications, unauthorized repair, normal wear and tear, combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by Halo Trak or external causes such as accidents, abuse, or other actions or events beyond our reasonable control. For more information on our warranty policy, please refer to the Warranty and Returns page.